Refund policy

Our Promise

We want you to love every item you receive from Pelagic & Co. If something isn't right, we'll make it right.

Return Window

You have 30 days from the date of delivery to request a return or exchange.

Eligible Items

Items are eligible for return if they are unused and in original condition, in original packaging, and accompanied by proof of purchase.

Non-Eligible Items

The following cannot be returned: items marked as final sale, personalized or custom-made products, and items damaged due to misuse.

How to Start a Return

Email us at support@pelagicandco.com with your order number and reason for return. We'll respond within 2 business days with instructions.

Refunds

Once we receive and inspect the returned item, we'll process your refund within 5–7 business days to your original payment method. Shipping costs are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If you received a damaged or wrong item, contact us immediately at support@pelagicandco.com with a photo and your order number. We'll send a replacement at no extra cost.